Terms & Conditions

Welcome to www.corcovadodesign.com a website owned and operated by Latitude South NZ Limited, a limited liability company registered in New Zealand under company number 1497478. We operate our business from Auckland, New Zealand.

In all of our website policies, the terms “Corcovado”, “we”, “our” and “us” means Latitude South NZ Limited, trading as Corcovado Design. The terms “you”, “your” and “yours” means you, as a user of our website.

Use of the Website

It is important that you read these Terms & Conditions carefully before ordering any ottoman, bench, beanbag or any other item (collectively referred to as “Products”) from our website. These Terms & Conditions, together with our Shipping and Returns Policy, our Privacy Policy and any other policy we create from time to time (collectively, our “Terms”), govern our relationship with you in relation to your purchase of any Product from our website.

By placing an order for any Product through our website you agree to be bound by these Terms. If you do not agree to these Terms, you must cease using this website.

Website Availability

We reserve the right to withdraw or amend the service we provide on this website, or close it indefinitely. We will not be liable if all or any part of our website is unavailable at any time.

Newsletter Sign Up

If you subscribe to our newsletter or opt into any communications via our website (by providing your email address, social media handles, phone number or otherwise) we will treat your personal information confidentially and in accordance with our Privacy Policy.

Your Status & Eligibility to Purchase

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. To make purchases through our website, you will be requested to provide certain personal information. You agree to provide your real name, phone number, billing address, e-mail address and any other personal information reasonably required as part of our registration process. Our Privacy Policy explains how we treat personal information provided by you.

Product Descriptions

Almost all of our designs are hand-crafted by artisans. In addition many of our Products are made from cowhide, which is unique in nature. As such variations in hide are to be expected and are not considered flaws or defects.

We have made every effort to ensure the correctness of all details, photographs and descriptions relating to all Products on our website. We do our best to display, as accurately as possible, the relevant colors, textures, materials and dimensions of each Product.

However, the actual colors you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any Product image is a completely accurate representation of the actual Product.

Please note the measurements provided to understand the scale of each Product. We do our best to ensure the accuracy of our measurements, but they are given as close approximates only. 

Product Availability

All orders are subject to availability of the Product(s) selected. Our website will state if a Product is currently in stock or available on a pre-order, or "on order" basis. If applicable, approximate lead times will also be specified. Please check this information carefully prior to ordering.

Product Warranty

We warrant our items for 12 months from the date of purchase, fair wear and tear excluded. The product must be used as intended, as per our product descriptions.

Returns

All furniture sales are final. 

Special offers, promotions or discounts

From time to time we may make an offer to new or current newsletter subscribers (and those who have otherwise signed up to our database via social media channels). These offers may include a percentage off a certain product or product category (or based on volume), a "spend and save" promotion, or some other incentive. If you chooses to take up one of these offers, then that offer cannot be used in conjunction with any other offer.

Order Process

Once you have selected the Product(s) you wish to purchase, please proceed to checkout. You will be invited to register with us, or login if you have previously registered on our website. You may choose to check out as a guest rather than register an account with us.

Our registration process requires you to provide information about yourself that is true, accurate, current and complete. Please refer to our Privacy Policy to understand how we treat your personal data. By registering, you agree to keep secure and confidential all usernames and passwords required to access our website.

Please check your personal information (including email address, phone number and your delivery address) carefully, as we cannot be held responsible if you enter incorrect details which may result in you not receiving your order.

When you place an order, your order constitutes an offer to buy a Product from us, which is subject to our acceptance. If accepted by us, you will receive an email confirming your order. Please check the details of your order carefully. If any part of the information is incorrect immediately contact us on 800.251.8124 (toll free) or at support@corcovadodesign.com.

We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorization for payment, a Product is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Product or you do not meet our eligibility criteria as set out in these Terms.

Once your order has been dispatched it cannot be changed or cancelled.

Pricing

All prices are shown on our website in United States Dollars and subject to any applicable taxes according to state and local laws.

Although we make every effort to ensure that the prices stated on our website are correct, sometimes pricing mistakes can occur. If we discover a pricing mistake prior to dispatching a Product, we will contact you to offer you the option of either reconfirming your order at the correct price or cancelling your order.

We reserve the right to change the price of any of our Products from time to time. Please carefully check the pricing information provided on our website to confirm the current price of any Product.

Payment Methods

Payment for all Products can be made in a number of ways including by Shop Pay, Apple Pay, Google Pay and by using Paypal. We also accept most major credit cards including American Express, Mastercard and Visa. 

Payments are processed in real time.

We use Shopify Payments as our payments processor. Shopify Payments automatically encrypts your confidential information in transit from your computer to ours using 128-bit Secure Sockets Layer protocol (SSL) encryption technology to protect your sensitive information during checkout. 

We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this Site.

If you pay for a Product using a payment card with a foreign currency denominated account, the account will still be taken in United States Dollars at the conversion rate applied by your payment card company at the time of processing your order.

Shipping & Delivery

Please note that the price of any Product stated on our website excludes delivery costs. A delivery fee will be added to the total amount due at the final checkout page.

Our flat rate delivery is $179 for Spring 2024. If you order more than 1 piece the most you will pay is $299.

For more information relating to shipping and delivery, please review our Shipping and Delivery Policy.

Intellectual Property Rights

Corcovado owns, solely and exclusively, all rights, title and interest in and to the website www.corcovadodesign.com. This website and all of its content including data, photographs, illustrations, graphics, video, software, code, design, organization of the website and materials compilation on the website (collectively referred to as “Content”) are protected by New Zealand and international copyright, trademark and other intellectual property laws.

Corcovado (or its licensors) own, solely and exclusively, all rights, title and interest in and to the Content, including, but not limited to, all intellectual property and proprietary rights. Your use of the website and/or the Content does not grant to you any ownership of, or title to, the website or any Content.

The Corcovado logo, brand and product names and all other logos, brand, product and service names used on this website or in connection with the Content are the registered and unregistered trademarks, trade names or service marks of Corcovado (or its licensors), unless otherwise stated. Nothing contained in these Terms shall be construed as conferring any licence or right to use any Corcovado logo, proprietary graphic or trademark, or any other logos, proprietary graphic or trademark present on our website without our prior written consent. All rights are fully reserved and all moral rights are asserted and reserved.

You must not copy, modify, distribute, publish, display, transmit, adapt or in any way exploit the Content of this website or use any of the information, materials, services, products or items on our website for commercial exploitation or to create derivative works of such materials or Content. Any unauthorized use of this website may be a criminal offence giving rise to a claim for damages.

Prohibited Conduct

When you access and use our website, you must not:

  • upload or use any software viruses or any other code, files or programs designed to disrupt, modify or interfere with the functionality of our website or delivery of our service
  • take any action that may impose an unreasonable load on our website infrastructure
  • use the website for any unlawful purpose or post or transmit any spam or junk material or any threatening, defamatory, obscene, discriminatory or profane material or content 
  • circumvent (or attempt to circumvent) security measures or try to access our servers 
  • sell, redistribute or use any information on our website for a commercial purpose.

All Liability Excluded

You acknowledge that any reliance on or use of this website, the services and the Content is at your sole risk. You are responsible to ensure that any Products, services or information made available through our website meet your specific requirement.

To the fullest extent permitted by law, neither Corcovado nor any of its officers, directors, employees, agents or licensors (Related Parties) make any express or implied warranties, representations or guarantees whatsoever regarding this website, the services or any of the Content. We will not be liable for any loss or damage however caused (including any direct, indirect, punitive, incidental, consequential or special damages including loss of profits, loss of opportunity, loss of data or business interruption) that result from the use of (or inability to use) this website, or your reliance on the website or its Content even if we have been advised of the possibility of such damages.

Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Corcovado and Related Parties from and against any and all claims, liability, damages, costs and expenses arising out of, or related to, your use of our website or your breach of any of these Terms.

Linking to this Website

We reserve the right to prohibit links to our website. You agree to remove any link upon request. You must not frame our website or represent or imply that any part of the website or its Content belongs to anyone other than us.

Our Right to Change These Terms

We may change these Terms at any time. We also reserve the right to amend, vary or remove any Product or other information, services, material or any page of this website at any time and without notice. Please read the Terms carefully and check back often. If you do not agree to any change we make to these Terms, then you must stop accessing and using this website. By continuing to access our website, you agree to be bound by the amended terms and conditions.

Governing Law & Exclusive Jurisdiction

These Terms are governed by and will be construed in accordance with the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the New Zealand courts.

Contact

If you have any questions or concerns, please contact us on 800.251.8124 (toll-free) or on email us at support@corcovadodesign.com.

 

Last Updated 01/05/24.